Customer Service Response Generator

Prompt Template

Generate a professional customer service response for:

**Customer Message**: {message}
**Issue Type**: {issue_type}
**Customer Sentiment**: {sentiment}
**Company**: {company}
**Policies**: {policies}

The response should:
1. Acknowledge the customer's feelings
2. Address the specific issue clearly
3. Provide a solution or next steps
4. Set appropriate expectations
5. Maintain a helpful, professional tone
6. Include a personalized closing